Telco

Telecomms Businesses must continue to transform end to end customer experience delivery to retain customers in an increasingly competitive global market. To achieve this Telcos must create, market, sell, fulfill, deliver, and bill for next-generation services and content. In addition they must increase customer satisfaction and loyalty, reduce operating costs in the business and the network, and improve management reporting and control.

Corizon Enterprise Mashups allow Telcos to address challenges they face in:-

• controlling the costs involved in the delivery of end to end customer experience
• increasing revenue per customer by improving customer relationships
• defending market share in face in increasing competition
• launching innovative, complex product and service offerings and bundles - rolling out new products to customer facing staff quickly and easily
• increasing the quality of support and service and end to end customer experience

Our Enterprise Mashups combine business applications to make employees and customers more effective and improve customer experience delivery through:-

• Reducing the cost of delivering customer service by increasing agent efficiency and moving more activities to the web
• Increasing the revenue per customer by rapidly implementing product bundling and up-sell strategies
• Accelerating the time to benefit and reducing the cost to deliver CRM initiatives
• Accelerating the launch and test of new product offerings by integrating product specific OSS and network systems around customer and employee needs
• Reducing back-office costs through streamlining, and moving functions to front-line employees

“Our investment in Corizon’s software has delivered full ROI in less than 12 months, remarkable when looking at enterprise software on this scale.” Roger Buck, Broadband Helpdesk Change Manager, BT

Find out more by reading our Telco Case Study.....

Corizon has extensive experience delivering enterprise mashup applications for Telcos based on Oracle BRM, Oracle BPEL, Agilepoint and many others.