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Enterprise Mashup Solutions for IT
IT Departments constantly juggle the challenge of managing, maintaining and deploying multiple enterprise applications to multiple users. Aligned to this they must deliver clear business benefits aligned to the strategic direction of the business whilst implementing tactical solutions to meet user needs.
Corizon Enterprise Mashups address many of the work stack and application management and integration issues that are experienced by IT departments in all large businesses.
The “key ingredient” is our unique mashup approach that separates the design and creation of the end user application from the underlying IT systems. IT rapidly creates and maintains visual application building blocks as mashable components. These components can be easily used and re-used by business operations (under the safe supervision of IT) to modify and build user centric applications free from complex and hard to use IT systems.
Corizon Enterprise Mashups offer:-
- An approach that allows the business, under safe supervision of IT, to take the leading role in definition and creation of applications that deliver user centric , “fit for purpose” desktop solutions
- The ability to simplify and dramatically reduce the cost and time to build and maintain business applications
- A platform that allows IT to extend the enterprise wide delivery of modern, flexible architecture (SOA, WOA) to the user with a top down, one project at a time approach that delivers fast ROI
- A strategy to extend the value of anchor applications such as CRM or CTI
Find out how we specifically address technical challenges in CTI, CRM, ERP, SOA and BPM.
Read the Datamonitor Corizon Profile here.
Corizon For IT
IT Departments constantly juggle the challenge of managing, maintaining and deploying multiple enterprise applications to multiple users. Aligned to this they must deliver clear business benefits aligned to the strategic direction of the business whilst implementing tactical solutions to meet user needs.
Corizon Enterprise Mashups address many of the work stack and application management and integration issues that are experienced by IT departments in all large businesses.
The “key ingredient” is our unique mashup approach that separates the design and creation of the end user application from the underlying IT systems. IT rapidly creates and maintains visual application building blocks as mashable components. These components can be easily used and re-used by business operations (under the safe supervision of IT) to modify and build user centric applications free from complex and hard to use IT systems.
Corizon Enterprise Mashups offer:-
-
An approach that allows the business, under safe supervision of IT, to take the leading role in definition and creation of applications that deliver user centric , “fit for purpose” desktop solutions
- The ability to simplify and dramatically reduce the cost and time to build and maintain business applications
- A platform that allows IT to extend the enterprise wide delivery of modern, flexible architecture (SOA, WOA) to the user with a top down, one project at a time approach that delivers fast ROI
- A strategy to extend the value of anchor applications such as CRM or CTI
Find out how we specifically address technical challenges in CTI, CRM, ERP, SOA and BPM.
Download our technology white paper here
CRM
CRM strategies need customer service and support to be integrated into the CRM user experience. However crowded workstacks and long release cycles mean this is seldom achieved.
Many businesses are wary of extensive application customisation because it creates major problems for upgrades. The result is that users are left ""swivelling"" between applications and it is often felt that the anticipated benefits from application investments have not been achieved. Corizon allows organisations investing in CRM applications to address the challenges of integration and customisation for application users. With our Enterprise Mashup Platform you can achieve "integration without customisation", extending and integrating CRM application desktops to:-
- Change and update desktop processes and layout under the control of the IT, without waiting for lengthy release cycles
- Minimise customisation related upgrade issues, integrations can be re-used across CRM solutions and in self service
- Integrate the desktop before a CRM application is implemented, allowing major desktop pain points to be addressed rapidly
- Easily combine SAAS CRM solutions with in-house operational applications in a secure and cost-effective manner
Within CRM, Corizon has extensive experience delivering mashup applications using Siebel (Oracle), Peoplesoft (Oracle), Vantive (Oracle), Microsoft Dynamics, Sugar CRM, Salesforce.com, Remedy and many more.
To discover more about the trends in CRM read the Datamonitor Research CRM and the Contact Center.
SOA
Organizations implementing service oriented architectures need to address the problem of delivering the benefits of re-use and agility where they can be seen at the desktop particularly :-
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Where there is a need to custom code composite applications for users defeating the objective of SOA re-use and agility
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Where major SOA programmes need to wait for full service enablement before demonstrating benefits
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Where services based on XML and SOAP are impossible for business users to to interact with and understand
Corizon applies SOA concepts to the user interface level, complementing web services with UI Services, which are then ""orchestrated"" and combined to rapidly and economically deliver seamless composite applications for users. As a result overall return on investment in SOA can be brought forward and increased:-
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service providers can deliver re-usable UI, this lowers the cost of consuming the service in composite applications for users
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service consumers can build and change composite applications with minimal effort or technical skills
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composite applications can include tactically created UI Services that anticipate full service enablement but ensure end user and business case needs are met
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business users and sponsors can visualise and explore services via their UI counterparts, bridging the disconnect between business and IT over the meaning and value of SOA
BPM
Corizon provides a flexible, business-driven approach to the creation of composite applications for users whose activities form part of a wider business process.
It provides a perfect complement to BPMS's focus on workflow and process automation rapidly and economically delivers composite applications that guide and support users to ensure processes are supported ""top to bottom":-
- separates user-centric integration from process-oriented integration for simplicity and ease of build and maintenance
- allows each user group to control how interactive activities are carried within context of their local desktop needs, ensuring the solutions are optimally matched to process requirements
- allows UI to be re-used across different activities and tasks, cutting development and maintenance costs
Corizon allows organisations applying a BPM strategy to address problem of how to effectively support the critical portion of business processes that rely on human users performing interactive activities.
- Process execution technologies focus on workflow and process automation but are not able to support creation of interactive composite applications needed for interactive activities without becoming excessively complicated. This undermines performance and the ability to deliver business driven, flexible business solutions.
- Custom development of composite applications for uses is slow and complex and not a suitable option because it undermines the need to be agile and business driven
- Portals deliver disjointed, poorly integrated UI that does not guide or fully support user activities
Corizon has extensive experience creating Enterprise Mashups to enhance many Workflow and BPM toolsets including Oracle BPM, Oracle BPEL and Agilepoint.
For more information about Corizon and BPM please view our white paper here
CTI
CTI and multichannel communications technologies allow contact centres to easily bring telephony, chat and e-mail to the user desktop. However this approach can leave the agent juggling applications as he deals with one or more customers. The challenge is therefore how to blend the communications functionality with the other applications on the desktop to make the agent as effective as possible but without embarking on unaffordable development projects.
Corizon allows organisations who have invested in CTI and multi-channel contact centre technology to address the problem of how to effectively use their investment at the desktop.
Corizon Enterprise Mashups provide the framework that organisations need to rapidly and economically build rich agent desktops around CTI and multi-channel communications solutions by:-
- combining existing applications into a seamless solution that integrates with and extends softphone, e-mail and chat clients
- allowing call centre process owners to build and manage desktops independent of long application release cycles
- making it easy to reuse functionality in different combinations to cost effectively support each agent type (service, sales etc)
To find out more about the unified desktop please read the Datamonitor Research Report - CRM in the Contact Center
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