Back Office

Businesses need to achieve more efficient back end processes to enhance the end to end customer experience delivery. This can be achieved by streamlining processes or by outsourcing them where appropriate. Even where Business Process Management is in place, many processes cannot be easily automated which results in employees working with multiple applications and:-

• inefficient use and users
• long training times
• poor quality customer experience
• no control or compliance ...... and ultimately in frustrated customers.

Corizon Enterprise Mashups simplify and guide user activities by combining multiple systems into a single, integrated application matched to the process delivering:-

• Reduced process execution times
• Reduced training times/simplified training
• Enforcement of process execution through improved audit and compliance processes
• Extension of the core back office applications such as Oracle eBusiness Suite without the need for major customisation
• Integrated workflow and BPM initiatives
• Empowerment of front office staff enabling them to perform tasks previously handled by back office staff
• Improved definition, remote delivery, and the ability to monitor process execution by outsourcers

For more information about using Enterprise Mashups within back office systems please read our BPM White Paper.